On-site service

and 24/7 support

We will still be there to help you after the commissioning. Our support team is there for you 24 hours a day, 365 days a year. This enables you to minimise production downtime and increase productivity.

Without automation, nothing would work in the modern production facilities of the the food and feed industry today. Competitive pressure is increasing and you need to use your resources carefully and sustainably. As such, having a production process that is as efficient as possible is vital when it comes to ensuring your economic success. It is even more important that you minimise disturbances and downtime in the production process and resolve any issues as quickly as possible. This is why we always have a team of competent experts on hand and ready to help. Simply give us a call and we will take care of everything!

  • Teamsof software, IT system, PLC and electrical engineering experts are permanently available
  • We use a ticketing system to ensure documentation, processing and transparency
  • We offer 24/7 support, 365 days a year
  • Quick response and processing times that are constantly being optimised
  • Cross-departmental processing and resolution of questions and problems
  • Rapid problem-solving thanks to modular software solutions


Give us a call!

Do you have a question about any of our services? Would you like to discover the options offered by the fhalcon® Software Suite live? Simply contact our specialists. We would be happy to take the time to talk to you.

Tel. +49 4474 9493 0 info@hoegemann.de